FAQ

Shipping & Delivery

How long does shipping take?

We typically process orders within 1-2 business days. Standard shipping takes 3-7 business days, while express shipping takes 1-3 business days.

Do you offer international shipping?

Yes, we ship worldwide. International shipping times vary by location, typically 7-14 business days.

What are your shipping costs?

Shipping costs are calculated at checkout based on your location and selected shipping method. Free shipping is available on orders over $50.

Returns & Exchanges

What is your return policy?

We accept returns within 30 days of purchase. Items must be unused and in original packaging.

How do I return an item?

Contact our customer service team to initiate a return. We'll provide you with a return shipping label and instructions.

When will I receive my refund?

Refunds are processed within 5-7 business days after we receive your returned item.

Orders & Payment

What payment methods do you accept?

We accept all major credit cards, PayPal, and Shop Pay for secure checkout.

Can I modify or cancel my order?

Orders can be modified or cancelled within 1 hour of placement. After that, please contact customer service for assistance.

How do I track my order?

You'll receive a tracking number via email once your order ships. Use this number to track your package on our website or the carrier's site.

Products & Sizing

How do I choose the right size?

Please refer to our size guide available on each product page. If you're between sizes, we recommend sizing up.

Are your products authentic?

Yes, all our products are 100% authentic and sourced directly from authorized suppliers.

Customer Support

How can I contact customer service?

You can reach us via email, live chat on our website, or phone during business hours Monday-Friday 9AM-6PM EST.

Do you have a physical store?

We are an online-only retailer, but you can visit our website anytime for the full shopping experience.